• BarneyPiccolo@lemmy.today
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    7 hours ago

    Everything is a scam, and NOTHING works anymore. Customer Service is often “I’m Lily, your AI customer service chatbot. I’m still learning, so please be patient with me. What can I help you with today?”

    Bitch, I got a problem with your product/service, and I need help. I don’t want to be your volunteer learning experience, I want you to solve my problem, not teach you how to be human.

    • NιƙƙιDιɱҽʂ@lemmy.world
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      50 minutes ago

      Reminds me of that one time I had to have blood drawn and my phlebotomist was a phlebotomist in training. I’ve never seen my blood splurt like that

    • SplitTheUSInFour@lemmy.world
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      6 hours ago

      But how did we get here? We’re not suddenly going to start making the right choices. Our choices led us here and they are what keeps us here.

    • AA5B@lemmy.world
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      6 hours ago

      Like 10 minutes ago I was trying to figure out the cost of adding a hotspot to my mobile plan, but I couldn’t find a strsightfiward answer. They ended up sending me to their chatbot who took me round in circles before eventually giving in. Why did that have to be so frustrating? Why did it need ai?

      (My kid has poor WiFi in his dorm and his college doesn’t seem to be able to help)

  • ZMoney@lemmy.world
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    6 hours ago

    It’s a move from profit seeking to rent seeking by the capitalists. Some have called it feudalism.

  • SplitTheUSInFour@lemmy.world
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    6 hours ago

    My business works almost entirely organically. We charge a fair rate. Not the cheapest, not the most expensive. We never broke our ethical code. You’d be surprised how many people scoff at me.

    As much as everything is a scam, a vast majority of the customers are asking to be scammed. Should I sell the cheapest shit, cash out, and walk away while the work performed for the customer breaks down within a few months?

    People don’t get it. Still. It’s mostly the consumer’s fault for not choosing businesses with ethics. People chose quantity. That’s not a decent business person’s fault. Now, we’re here and very few businesses with ethics exist.

    Whose fault do you seriously think that is? The person with the money who always had a choice where they could purchase a product or is it the competing businesses who offer a product? It only becomes the businesses fault when there’s no choice left.

    There were choices. Choices were made. Now everyone is bitching about how there’s no good businesses left. So start giving your money to decent people.

    It’s just like voting. You vote for the scummiest people. Wtf do you expect? A paradise? You’re not getting a paradise and you’re not getting a good product. You.

  • ScoffingLizard@lemmy.dbzer0.com
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    6 hours ago

    Just stop buying things. Prepay for phone service every month. Don’t sign contracts. Minimize any potential interaction with corps.

    • BlueFootedPetey@sh.itjust.works
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      6 hours ago

      Outside of farming your own food on owned land, (never mind property taxes) how exactly could someone live without buying shit? “Stop buying things” is not a option for most people in most places of the world.

      Dont get me wrong, it sucks and im down for the revolute but right now, no.

      • blitzen@lemmy.ca
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        16 minutes ago

        “Stop buying things” is really just saying “buy fewer things.”

        1. Do you need it?
        2. Do you have something already that works in it’s place?
        3. Can you buy it used?
        4. Can it be repaired?

        If the answer to those is “no”, then go ahead and buy what you need. Exhaust the no-buying options first. Good advice even outside the enshittification conversation.

    • notabot@piefed.social
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      6 hours ago

      Rather than “stop buying things”, maybe “stop subscribing to things”? There’s almost nothing that requires a subscription that is actually necessary or particularly beneficial to a comfortable life.

      Buying food, for instance, is probably a practical choice for most people. Subscribing to yet another service streaming mindrot isn’t.

  • RampantParanoia2365@lemmy.world
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    16 hours ago

    It’s relentless. Every fucking thing is made wrong. Design, which is the practice of making things easy to use or understand, not look pretty, is dead.

    • theparadox@lemmy.world
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      6 hours ago

      Design is absolutely thriving. Things are made, with great care and precision, to more easily manipulate and mislead buyers and to more easily misinform the population. Most importantly, things are made to more easily extract wealth from everyone else.

      What you are assuming, incorrectly, is that the general population is the customer. The general population is, in fact, just another resource for the wealthy and powerful (the real customers).

  • TemplaerDude@sh.itjust.works
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    20 hours ago

    If any government had any god damn balls, advertising would be heavily regulated and your personal data would be wholly under your control.

  • lightnsfw@reddthat.com
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    23 hours ago

    Innovation these days is just “what if I was able to somehow insert myself into this already functioning service and skim some money off it”.

    • AmyAye@nord.pub
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      20 hours ago

      And now AI is inserting itself in the insertion!

      Just ask AI to make your Door Dash order for your Pizza delivery driver.

        • SwingingTheLamp@piefed.zip
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          19 hours ago

          Can you imagine if there was somebody out there so monumentally stupid that they thought that an app, let’s call it “X” hypothetically, that did everything was a good idea?

          • SaharaMaleikuhm@feddit.org
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            15 hours ago

            He got the idea from the Chinese. All you need is complete control by the government to force it upon everybody. So fascism, which is exactly what they are working towards.

            • theparadox@lemmy.world
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              6 hours ago

              Demonizing the Chinese is silly. Their move for so much control is, in large part, a response to constant sabotage my capitalist interests.

              I’m not saying terrible things haven’t been done or won’t be done by them. I’m just stating the fact that you can’t be polite or play nice in a room full of violent fascists looking to make you fail. This is what China learned by watching the cold war with the USSR.

    • RememberTheApollo_@lemmy.world
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      20 hours ago

      Corporations don’t invent new products or improve existing ones anymore. The R&D needed costs too much along with creating the tooling to manufacture and distribute products. Usually quite the opposite, they look how to cheapen products’ construction and durability while charging more to increase the profit margin.

      It’s far easier to make a product a subscription, or desirable features a subscription, sell commonly needed add-ons separately at ridiculously inflated costs (like printer ink or power tool batteries) or as you said, insert middle-men to extract fees for the convenience of their existing between the customer and the desired product.

  • mr_account@lemmy.world
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    1 day ago

    I’ve ranted about this for years. I’ve had a bad streak of luck the past 8 years, and everything I’ve tried to do to improve my situation has just become an increasingly horrible cesspool of predatory horseshit. Every computer application, service, university, and social program is so much worse than they were 10-15 years ago, and I hate it.

      • gigaqps@lemmy.worldOP
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        20 hours ago

        Equally fitting if the word of the year is “Clauding™: to leverage Anthropic™ intelligence tooling to simplify your life and maximize you potential. Brought to you by Anthropic™! Get your free trial today!”

  • protist@retrofed.com
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    23 hours ago

    We let the MBAs take over. Our culture has been consumed by the idea that it’s ok to say and do absolutely anything in the pursuit of a dollar