Infrastructure nerd, gamer, and Lemmy.ca maintainer

  • 70 Posts
  • 617 Comments
Joined 3 years ago
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Cake day: June 22nd, 2023

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  • Given the small fee in ops screenshot, most likely. We don’t know who their shipper is.

    My understanding is trying to get reimbursed by ups is also a time consuming headache. They make you wait a while, need evidence, etc etc etc. I can just ship a replacement right away and as long as the original package stays lost, I don’t have to worry about not being reimbursed.

    Also ups sucks so much I’d rather give that insurance money to someone other than them. I don’t understand how ups can lose packages that are being held at a store for pickup, unless their employees steal them.



  • For people asking what this is - for my small biz, adding insurance via ups would be about $25 per package, and 3rd party protection is about $11. I don’t make any money off this, it’s strictly to cover lost / damaged shipments.

    I offer default protection on during checkout but call it out in a big obvious box, and warn that if you remove it and the package is lost then you’re out of luck. Most people leave it on, and I have about a 2% package loss rate (thanks ups) that has all been covered so far.

    If I didn’t offer it via 3rd party then that $25 would be rolled into the shipping cost, so the customer is forced to pay. This way they get the option, and it saves them money.

    I wish more companies would just be up front about it though, it feels deceptive when they shove it in without explaining why.