I went into the dealership for the 40k mile service which involved some fluid changes, tire rotation and brake wear test. I walked out of there $1300 poorer, after they nickel and dimed me for a bunch of other things that came up during the inspection. I even turned down some of the “suggested services.” I won’t be going back there again. Anyone else get this treatment?
“Toyota isn’t as bad…”?
Hell, I’ve come close to getting physical with a Toyota service writer or two over my refusal to take a “fuel system flush” or a radiator flush once a year!
That moment when your filing all the sales paperwork at the toyota dealership and the salesman is pushing all the warranties and coverages on a new car…
buy this extended warranty, this and that, car can break down, this can happen, you never know with reliability…
All this bullshit rhetoric about Toyota quality, all of a sudden your telling me you dont stand by it? Then why tf am I buying this toyota car?
And if you DO buy that extended warranty and, God forbid, something breaks - then you find out there is a long list of EXCLUSIONS that the warranty does not cover.
I was buying a new Sienna a few years back. I was in the dealership with my wife and 1 year old son.
I’m sitting in the finance office and this guy won’t quit. I told him no repeatedly to the point that I’m getting pissed. I finally told him I’ll buy the warranty for $20 per payment so $1200 instead of the $3500 he quoted me. He said yes and hurried up the paperwork. lol
I didn’t even use the warranty but I figured for $20 per check it can’t hurt.
I got the extended warranty and GAP for $10/month, so only $840 on my certified used Camry I bought two years ago. They kept pestering me too and I didn’t even offer a price that I’d accept because I genuinely didn’t want it but I figured GAP from my insurance would cost about the same so I was getting the warranty for free.
The warranty probably only cost a few hundred for the dealership, if they quickly agreed then they were still making money on the deal.
I asked them if the warranty could cover me for 300,000 miles and 30 years instead of 100k and 10. I said I drove here in a 1990 model car so I trust the brand to last that long, why don’t you? The finance lady buttoned up her shirt at that point (metaphorically). Conversely the guy who bought a warranty after me she walked out of her office to get the paperwork for him with a pep in her step ;)
i pointed out the eames chair he was sitting in and said he must sell a lot of warranties! he shut up
Can’t you get negotiate a lower price by taking the warranty and then refund the warranty within a few days of the sale?
Wish it was just Toyota that did this, had a Ford dealer try to push 8 grand worth of warranties and an extra 5k on the sticker price on a 41k truck, and they wouldn’t budge 3 hours later and a micky d’s Uber order later I walked. Service manger manager mocked me on my way out the door… what are you going to save 1-2 grand? I asked what are you going to take 1-2 grand off? No? Then I guess it matters doesn’t it?
For the record I didn’t save 1-2 grand I bought the same truck same trim same year half the miles 2 days later for 42k out the door not 57k… so I guess I saved 15k. Plenty of great dealers out there, but the bad ones tell on themselves before you ever drive off the lot.
And both the sales type and I both know it’s so they can make more money.
One Toyota dealer I went to kept telling me my brand new battery was bad. I ignored them but bought a battery jump pack just in case. The last time it went for repairs I went to a different Toyota dealer when my car was overheating and they said my battery was in good condition.