• RTK9@alien.topB
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      1 year ago

      If you suck enough, but pay to play, they’ll create a bullshit category for you :P

    • redd5ive@alien.topB
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      1 year ago

      People have tried numerous times to prove JD Power acts in bad faith and so far have come up short.

      • Born_Faithlessness_3@alien.topB
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        1 year ago

        They don’t necessarily act in bad faith, but they’re not terribly transparent and their methodology is flawed.

        They straight-up say:

        The infotainment category continues to be the most problematic with an average of 49.9 PP100

        But they don’t break it out on each brand.

        So the biggest contributor to these numbers is something that’s more minor nuisance than an actual serious problem like engine/transmission issues, but they don’t provide a breakdown for each car of what amount comes from minor complaints like this versus actual major issues that could leave you stranded or pose a safety hazard. The omission of thay data on a brand-by-brand basis basically makes these numbers useless and hence something that I ignore.

      • drkstar1982@alien.topB
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        1 year ago

        You have to pay JD to be even considered to be on their lists. that’s enough of a conflict of interest for me. and 99% of the time there awards are stupid. Like initial quality, wtf is that my car didn’t explode in 3 months but fell apart in 6 and it won an initial quality award???

      • MTLBRICK@alien.topB
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        1 year ago

        JD power is taken very seriously by OEMs like people will lose their jobs over bad rankings or surveys

    • traypo@alien.topB
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      1 year ago

      JD power’s doesn’t have empirical credibility. If you compare them against the standard, Consumer Reports, you can see many of the biases.

      • ptpfan91@alien.topB
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        1 year ago

        It is completely opposite. CR is subscription based and therefore statistically invalid. Also they throw in their “expert” opinion. JD power is data mining actual owners whom don’t have to pay anything to give feedback.

    • CrrntryGrntlrmrn@alien.topB
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      1 year ago

      PP100 is a really broad metric- covers everything from defects to failures, to ignorance and misunderstandings.

      For example, tesla’s often rank low in these studies because new owners sometimes have to make dealership trips to learn about operation.

      Still holds water to me, though- problems with UX and things-not-being-intuitive is absolutely something that can rise to the level of very serious problem, and one thing this study does, is provide a barometer of how brands are actually doing in terms of quality, in production, on the year.

    • BeanerCounter@alien.topB
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      1 year ago

      You have to dig into the results and ranking method but usually the most common problems are with infotainment. If users find them more difficult to use then many reported problems often drops the ranking.