PP100 is a really broad metric- covers everything from defects to failures, to ignorance and misunderstandings.
For example, tesla’s often rank low in these studies because new owners sometimes have to make dealership trips to learn about operation.
Still holds water to me, though- problems with UX and things-not-being-intuitive is absolutely something that can rise to the level of very serious problem, and one thing this study does, is provide a barometer of how brands are actually doing in terms of quality, in production, on the year.
So Tesla owners are returning to the dealer in the third YEAR of ownership to find out how things work!? This is the Vehicle Dependability Study. Not Initial Quality.
PP100 is a really broad metric- covers everything from defects to failures, to ignorance and misunderstandings.
For example, tesla’s often rank low in these studies because new owners sometimes have to make dealership trips to learn about operation.
Still holds water to me, though- problems with UX and things-not-being-intuitive is absolutely something that can rise to the level of very serious problem, and one thing this study does, is provide a barometer of how brands are actually doing in terms of quality, in production, on the year.
Tesla has dealerships now?
Technically yes, they are dealerships.
So Tesla owners are returning to the dealer in the third YEAR of ownership to find out how things work!? This is the Vehicle Dependability Study. Not Initial Quality.