You have to pay JD to be even considered to be on their lists. that’s enough of a conflict of interest for me. and 99% of the time there awards are stupid. Like initial quality, wtf is that my car didn’t explode in 3 months but fell apart in 6 and it won an initial quality award???
They don’t necessarily act in bad faith, but they’re not terribly transparent and their methodology is flawed.
They straight-up say:
The infotainment category continues to be the most problematic with an average of 49.9 PP100
But they don’t break it out on each brand.
So the biggest contributor to these numbers is something that’s more minor nuisance than an actual serious problem like engine/transmission issues, but they don’t provide a breakdown for each car of what amount comes from minor complaints like this versus actual major issues that could leave you stranded or pose a safety hazard. The omission of thay data on a brand-by-brand basis basically makes these numbers useless and hence something that I ignore.
People have tried numerous times to prove JD Power acts in bad faith and so far have come up short.
You have to pay JD to be even considered to be on their lists. that’s enough of a conflict of interest for me. and 99% of the time there awards are stupid. Like initial quality, wtf is that my car didn’t explode in 3 months but fell apart in 6 and it won an initial quality award???
But did it initially explode? No, it didn’t. 😏
/s
No, you have to pay them to get access to their data. And initial quality actually means something.
I bought a PT Cruiser because it was recommended by Consumer Reports. I never trusted them again.
JD power is taken very seriously by OEMs like people will lose their jobs over bad rankings or surveys
They don’t necessarily act in bad faith, but they’re not terribly transparent and their methodology is flawed.
They straight-up say:
But they don’t break it out on each brand.
So the biggest contributor to these numbers is something that’s more minor nuisance than an actual serious problem like engine/transmission issues, but they don’t provide a breakdown for each car of what amount comes from minor complaints like this versus actual major issues that could leave you stranded or pose a safety hazard. The omission of thay data on a brand-by-brand basis basically makes these numbers useless and hence something that I ignore.