Letters: Readers respond to an article about quitting the rat race, with some saying their generation was handed an untenable position and others saying the struggle is nothing new
The problem is your boss. I work with tickets and just have a maximum for the average amount of time to be under for the quarter. It’s very relaxing.
You need to explain to your boss that different tasks take different amounts of time. Explain that you may be able to do things faster at the risk of larger issues taking up more time later. Then when they tell you to work faster, reiterate that it will cause bigger issues.
Literally give them what they want: fast solutions at the expense of quality. Then don’t worry about it when things eventually break.
Literally give them what they want: fast solutions at the expense of quality. Then don’t worry about it when things eventually break.
You’re not wrong, but the problem with this is that the worker will be blamed for the bad quality, not the manager.
In fact, it’ll be the manager rating the worker poorly because of the quality at review time, and they just won’t care or won’t connect the fact that the worker is not being given enough time to have a level of quality that would be acceptable to the manager.
That’s not how reality works. If your goals are time-based and you hit your goal, then you did a good job. Quality is different. It’s the managers job to balance speed and quality.
You just say “I achieved my time limit for tickets” and leave it at that. If they give you incompatible goals, that’s the manager’s fault. Just tell them it’s not possible to do a good job quickly.
I’m not talking about the literal who’s right or who’s wrong/fault, I’m talking about the politics, about who has the power, who doesn’t, and who can get away with mistakes by putting the mistakes on others.
That’s not how reality works.
I’ve literally seen what I’ve described happen, on multiple occasions, throughout my career.
Literally every boss I’ve had has been like this. I don’t think there’s a whole lot of IT jobs that aren’t at this point. I’ve worked several and if they’re not call centers (a few have been - where call time is factored in), this has been the primary time system, required by all employees.
The problem is your boss. I work with tickets and just have a maximum for the average amount of time to be under for the quarter. It’s very relaxing.
You need to explain to your boss that different tasks take different amounts of time. Explain that you may be able to do things faster at the risk of larger issues taking up more time later. Then when they tell you to work faster, reiterate that it will cause bigger issues.
Literally give them what they want: fast solutions at the expense of quality. Then don’t worry about it when things eventually break.
You’re not wrong, but the problem with this is that the worker will be blamed for the bad quality, not the manager.
In fact, it’ll be the manager rating the worker poorly because of the quality at review time, and they just won’t care or won’t connect the fact that the worker is not being given enough time to have a level of quality that would be acceptable to the manager.
That’s not how reality works. If your goals are time-based and you hit your goal, then you did a good job. Quality is different. It’s the managers job to balance speed and quality.
You just say “I achieved my time limit for tickets” and leave it at that. If they give you incompatible goals, that’s the manager’s fault. Just tell them it’s not possible to do a good job quickly.
I’m not talking about the literal who’s right or who’s wrong/fault, I’m talking about the politics, about who has the power, who doesn’t, and who can get away with mistakes by putting the mistakes on others.
I’ve literally seen what I’ve described happen, on multiple occasions, throughout my career.
Literally every boss I’ve had has been like this. I don’t think there’s a whole lot of IT jobs that aren’t at this point. I’ve worked several and if they’re not call centers (a few have been - where call time is factored in), this has been the primary time system, required by all employees.