I went into the dealership for the 40k mile service which involved some fluid changes, tire rotation and brake wear test. I walked out of there $1300 poorer, after they nickel and dimed me for a bunch of other things that came up during the inspection. I even turned down some of the “suggested services.” I won’t be going back there again. Anyone else get this treatment?
I generally agreement with this sentiment, but it doesn’t excuse unethical business practices. My mom is 71 and in the early stages of cognitive decline. When she took her vehicle in for service, they told her she needed a cabin filter. She declined the service and they told her that they would document it and her warranty may be voided as a result. They gave her “one last chance” to reconsider and she relented and let them do it. They billed her $190(!) parts/labor just for the cabin filter. Yes, she’s an adult and, ultimately, it was her decision. However, they also bullied an elderly woman with cognitive decline into getting a service she didn’t want under the false threat that failure to do so would permanently void the warranty on her new vehicle.