I went into the dealership for the 40k mile service which involved some fluid changes, tire rotation and brake wear test. I walked out of there $1300 poorer, after they nickel and dimed me for a bunch of other things that came up during the inspection. I even turned down some of the “suggested services.” I won’t be going back there again. Anyone else get this treatment?
You can work at a business and help your customers make good decisions, not just the decisions that make you the most money. I have a mechanic I go to who will tell me if something needs to be done or could wait, because he’s so honest he’s always got a ton of customers… so he doesn’t need to rip anyone off.
ETA: He’s also so popular amongst his customers that he spends nothing on advertising, all his customers are referrals from existing happy customers.