I went into the dealership for the 40k mile service which involved some fluid changes, tire rotation and brake wear test. I walked out of there $1300 poorer, after they nickel and dimed me for a bunch of other things that came up during the inspection. I even turned down some of the “suggested services.” I won’t be going back there again. Anyone else get this treatment?
I have certificates and awards from Honda, Chevrolet, Toyota, Subaru and Mopar for sales. The one thing I can say about your comment is this. We are held at all manufacturers at a standard that will reflect upon the stores success, future success and “help” from said manufacturers. We have to be exceptional or atleast try to at our best accord.
Now, that being said; yes, any business, local, mom n pop, or fortune 500 company, profit isn’t a bad word. Charity unfortunately isn’t in the auto market however; As a sales person for each one of those manufacturers, the one criticism I have for young sales people, Do not try to justify the amount of money people will or won’t spend.
Little short story. At Chevy, young guy in a Mario cart t-shirt, cut up jean shorts and dusty skater shoes walks in and says, I really like this Z51 Corvette 3LT. I sat him down, came up with a payment option. Managers said stop wasting their time. I went up to him, and I said hopefully you won’t take offense to this question, what do you do for a living. He said he was a Decoder for the US military. Say less. That guy travels 4 hours every single time to buy a car from me and no one else, 10 years down the road.