So their job is to offer or/and sell every Toyota recommended service to every customer that walks in. They aren’t going to be modest of your wallet. It’s one thing about being a Toyota Sales person, don’t assume how people want to spend their money. I’ve seen bum looking guys come cash for a 80K Tundra, and I’ve seen suit wearing people not get approved for yesterday’s news paper.
They can strongly recommend those services to you, they do need a signature from customer to do the work. So you authorized the 1300.00 repairs. Can’t say you went in for oil and fluid and ask how that came up to 1300.00. You can stand firm and deny services beyond what you had in store but you’re leaving yourself open for higher repairs down the road.
They can work with you on price, people aren’t accustomed to negotiating parts prices. Labor rates are set in stone. Or having them find cheaper alternatives to Toyota OEM parts, they will do that as well and they should have them in stock.
Only reason why I know that, is service will write up a repair order for sales used vehicles, unless it’s a CPO vehicle, they can use cheaper 3rd party parts, unless they aren’t avaliable.
And yes, I work for Toyota.
I have certificates and awards from Honda, Chevrolet, Toyota, Subaru and Mopar for sales. The one thing I can say about your comment is this. We are held at all manufacturers at a standard that will reflect upon the stores success, future success and “help” from said manufacturers. We have to be exceptional or atleast try to at our best accord.
Now, that being said; yes, any business, local, mom n pop, or fortune 500 company, profit isn’t a bad word. Charity unfortunately isn’t in the auto market however; As a sales person for each one of those manufacturers, the one criticism I have for young sales people, Do not try to justify the amount of money people will or won’t spend.
Little short story. At Chevy, young guy in a Mario cart t-shirt, cut up jean shorts and dusty skater shoes walks in and says, I really like this Z51 Corvette 3LT. I sat him down, came up with a payment option. Managers said stop wasting their time. I went up to him, and I said hopefully you won’t take offense to this question, what do you do for a living. He said he was a Decoder for the US military. Say less. That guy travels 4 hours every single time to buy a car from me and no one else, 10 years down the road.