I went into the dealership for the 40k mile service which involved some fluid changes, tire rotation and brake wear test. I walked out of there $1300 poorer, after they nickel and dimed me for a bunch of other things that came up during the inspection. I even turned down some of the “suggested services.” I won’t be going back there again. Anyone else get this treatment?
So their job is to offer or/and sell every Toyota recommended service to every customer that walks in. They aren’t going to be modest of your wallet. It’s one thing about being a Toyota Sales person, don’t assume how people want to spend their money. I’ve seen bum looking guys come cash for a 80K Tundra, and I’ve seen suit wearing people not get approved for yesterday’s news paper.
They can strongly recommend those services to you, they do need a signature from customer to do the work. So you authorized the 1300.00 repairs. Can’t say you went in for oil and fluid and ask how that came up to 1300.00. You can stand firm and deny services beyond what you had in store but you’re leaving yourself open for higher repairs down the road.
They can work with you on price, people aren’t accustomed to negotiating parts prices. Labor rates are set in stone. Or having them find cheaper alternatives to Toyota OEM parts, they will do that as well and they should have them in stock.
Only reason why I know that, is service will write up a repair order for sales used vehicles, unless it’s a CPO vehicle, they can use cheaper 3rd party parts, unless they aren’t avaliable.
And yes, I work for Toyota.