I bought a new BMW last year (530e). Even though the car (and the app) says nothing is wrong and I don’t need a service until like 2025, I tried to schedule a service this December anyway just to make sure I have regular maintenance records.
I scheduled it at the same dealer that I bought it from (so an authorized dealer). They cancelled my appointment without confirming with me, as they said, and I quote “they see absolutely nothing wrong with the car”.
I don’t have a lot of experience with cars. I previously sold a car I bought for my wife which was a second hand car. The car was missing its first year of maintenance record (presumably for the same reason), and I noted some buyers were turned away due to this. This is the main reason I would like to maintain an annual service record.
I am in London.
So what is the etiquette here? Should I insist on a service anyway? Would it affect the resale-ability of the car if I didn’t service it this year?
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I believe the first three years of maintenance is covered by BMW, so the dealer probably thought you were just trying to get free unnecessary work.
What service did you schedule? There’s no generic “maintenance” appointment.
Just get an oil change done at a BMW dealer after around 7 - 10k miles to keep the engine happy. Get a receipt and you’ll have 0 issues in case you need to warranty something.
You can look in your iDrive when the next serviceable item is due, but as long as everything is green, your car is considered “fully serviced”.
Take it BM Connected in Braintree and they will a) tell you the best thing to do and b) do it better and cheaper than BMW.