Can’t even get the update applied on mine. It gets to 27% then stalls out

You can’t go too far because Ally & Go offer full windows gaming for $700’ish. Gonna assume that those windows focused handhelds don’t have issues with games not launching. Just tried to play Bioshock Infinite which launched fine when I bought it this spring. Now it won’t launch at all, verified file integrity & tried other suggested Proton versions. checked proton db and am totally stumped as the game will not launch. Apparently I now have to move an exe file to somewhere & I can’t find full directions on exactly what to do. Doubting that a windows handheld would have this problem . It is what it is