If your job can be accurately measured in all aspects, then it can also be scripted. If it can’t be scripted, there’s something that’s not possible to measure.
I used to drink that Kool aid too, before I spent a couple of years actually seeing what managers are doing.
Oh no! This will definitely negatively impact my CSAT! Lol, cool.
Edit: To be clear, I don’t actually think that you can be replaced with a small script (although, password reset is automated where I work). I think there are unquantifiable things, and I think you’re actually selling yourself short when you imagine your work can he represented with pure metrics.
If your job can be accurately measured in all aspects, then it can also be scripted. If it can’t be scripted, there’s something that’s not possible to measure.
I used to drink that Kool aid too, before I spent a couple of years actually seeing what managers are doing.
Lol ok. I guess we’re done here
Oh no! This will definitely negatively impact my CSAT! Lol, cool.
Edit: To be clear, I don’t actually think that you can be replaced with a small script (although, password reset is automated where I work). I think there are unquantifiable things, and I think you’re actually selling yourself short when you imagine your work can he represented with pure metrics.