Hi team!

All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.

Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.

Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.

I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.

I love Valve’s Steam Deck Globe Room

P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.

  • SighOpMarmalade@alien.topBEnglish
    0·
    1 year ago

    Yeah idk my 512gb oled the trackpad haptics are fucked up. Loud rattling, forced to either turn them off (even tho it’ll still rattle in desktop mode until I open steam on there or for around 5 seconds when I quick resume from sleep.

    Issue is there’s a lot about this issue online and everyone just says idk whatever don’t wanna RMA. I mean I guess that’s their right but yeah I’m returning mine and prolly not getting another one I’ll just wait until a new one. I’ll continue playing on my 4090 and streaming to my phone… which actually at least will stream HDR. Crazy to think it won’t on the steamdeck.