Hi team!
All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.
Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.
Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.
I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.
I love Valve’s Steam Deck Globe Room
P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.
I get you don’t want to hear about it, but it IS important for people to be informed and to check for these issues. Tons of users have gone “I didn’t know dead pixels were a thing on this, how can I check?” for example.
Just ignore it and move on.
Steam Deck is the only gaming hardware I’ve had issues with and I’ve been buying consoles and stuff since the SNES era. I’ve had dealt with not one but two decks with issues.
Bruh people really don’t know what warranty is ☠️
Why would people use a warranty on a device that is defective day one?
Nah cancel during the 14 day return window and get a refund.
That’s
You must be new to online groups. Good luck.
Sometimes I don’t know whether it is an issue or just something being worked on. As in it could be a software bug. Or it could be my hardware is defective. Example my Bluetooth. Originally I thought maybe I had defective Bluetooth because it kept cutting in and out every 3 seconds. I quickly learned however it’s a common problem and happens when more than 1 Bluetooth device is connected, and yes it counts 2 ear buds as 2 devices sometimes. At least it does with mine. So it’s always cutting in and out unless I just leave out the R or L ear bud from pairing.
Mine is fine
My OLED 1TB arrived two days ago (EU), and it has a springy right bumper button, right trigger sometimes gets stuck, and the d-pad’s down button feels mushy.
Mine has the same springy right bumper button. Rest seems ok so far but it’s a little downer for a ~700 € device. :/
Why would you tell people what to do when having a defect? It’s their right to ask questions online or let people know. So thanks but no.
Cool… Let me know which route actually takes care of manufacturing defects.
Reddit posts or steam support.You…you DO realize you can do BOTH, right?
Just sayin’.
Hi! This is totally random, but I’m a Valve trivia nut, and I thought you might enjoy knowing more about that Steam Deck globe room. They actually custom-built that apparatus with the intention of holding a DSLR camera in place of each of those decks. Then, you stick an actor’s face through a little panel cutout in the center, and then bam! You have MOCAP for your FACE!
oh… that’s super cool!! Thanks. I appreciate trivia facts like that.
Jesus they aren’t as bad as "LOOK mine came in the mail today. Look, heres a picture of it, its a steam deck. This is a picture of my steam deck I bought that came in the mail . So here’s a whole thread with a picture for it. " who the FUCK cares you got yours in the mail? Mines coming tomorrow, I couldnt possibly imagine anyone would care. People that post those threads must be extremely lonely and even if they have people in their lives the people probably don’t care at best or are cringe-barrassed for you for buying a video game toy like an 8 year old
I think those posts are helpful because I have no idea what a “stream duck” is or what it looks like despite subscribing to a subreddit devoted to it. I would like to see more pictures of it in or next to its packaging because these.are unique experiences that I don’t think many people here have had.
Frankly this is quite preposterous. It is incredibly valid to discuss any issues people might be having with their product in a subreddit devoted to exactly that device. I can’t imagine more valid discussion points or a better place to talk about it.
The fact that people asking about or reporting an issue troubles some people is a bit alarming. I sincerely hope that people don’t make a Steam Deck so much of their personal identity that they can’t tolerate any critical discussion of the product.
Holy smokes, did you ever miss the point.
In online reviews you often find the two opposite ends of the spectrum. People that are so happy with their purchase, they need to justify it or defend it, trying to find acknowledgement they made the right choice. And people that have a problem with it and rant about it. The average person doesn’t bother posting a review.
I don’t care that people are criticizing the Deck. Nothing should be above that. But I just don’t care for twenty posts a day where an individual user has a stuck pixel. I’d rather see one thread for that, where maybe we get some numbers on how many Decks actually have that problem. A poll would work great. But instead we get twenty posts all saying the same thing.
I’m here to ask and read questions and discussions. Maybe see some cool mods, get some recommendations. But for weeks now it has been “Limited is still available”, “My Deck hasn’t shipped yet”, “Here’s a picture of my Deck just out of the box, looking pretty much exactly like yours did” and “This pixel is dead”.
These things are important to the person posting, but after the first few it really dilutes the actual interesting discussions here.
Guy begging people to stop posting about the LE having a Chinese made screen with a high defect rate. What the fuck drives u people to volunteer white knight for this company? The LE screen clearly has poor QC. God forbid people know what they’re buying. Please don’t warn anyone about potential issues if it might make valve look bad!
Right, but how high is the defect rate truly? People coming to this sub are probably suspecting that it’s like a 50% defect rate based on the number of posts about it, when it’s more likely something like 8%.
Alternatively, the “I got an OLED and it’s just fine” threads are getting pretty stupid too.
This sub sure is interesting…lol
Nah more like the threads “Which game is the best OLED game”, “What are your favorite HDR Games” …
Should I buy a steam deck?
Give me financial advice without knowing anything valuable about my situation.
I’ve always taken those threads as “I really want one but haven’t been able to creatively justify it for myself, so I’m hoping some rando on the Internet can do that for me.”
Im guessing many are competing companies like ROg Ally that want to spread the bad noticinon
yup I was paid by asus to order a LE edition, and get mad that I got dead pixels, busted :(
I do not see a problem with people posting issues they have with their deck. Yes, they should also contact valve, but informing others of issues, sharing experiences, as well as commiserating with others with similar interests is totally reasonable for reddit or any forum. If you do not like it, just scroll past. There are plenty of posts of all types people don’t like, most just take the 0.05 seconds to scroll past without feeling the need to moderate others. What is wrong with someone sharing their first hand experience? Is this sub supposed to be a shield for Valve or couriers that do not care for the package during transit?
Ya, you do not want things to get blown out of proportion as that may be misleading for those who don’t have the full picture, but if someone is posting their actual experience, then it is legit and doesn’t need to be moderated on behalf of Valve. People shouldn’t just blindly repeat things they’ve read to contribute to hysteria or make an issue bigger than it is, but that shouldn’t be up to mods or anyone else to police posts of people with first hand experience sharing their issue. If Valve doesn’t want fearmongering about defects, then improve QA. If Fedex or whoever doesn’t want fearmongering about shipping incidents, then correct them. Its their problem, not the problem of the excited customer that opens up a busted device or turns on the screen to dead pixels, nor should they be expected to keep their mouth shut to not annoy people who don’t want to move their finger <1mm to scroll past the post.
What is wrong with someone sharing their first hand experience?
I find it redundant if other people have shared the same experience already. If you want to amplify that same experience or add something to it, by all means, but I think it would be more appropriate to do by upvoting or commenting on an existing thread, not by creating redundant posts that say the same thing somebody else has already said.
Just my opinion, as somebody who hates noise and redundancy, and who has recently found it hard to find valuable content on this sub.
I get the general feeling of not wanting to see yet another __ post. But I think people posting issues is way more appropriate than the thousandth “what games are you currently playing?” and “look what arrived today” posts, and those posts I think are totally fine and I will participate in those from time to time because it is fun. It is social media, people want to discuss things and share experiences, often it is redundant when looking at it broadly, but is still an individual’s experience/opinion when looking at each particular post (assuming not a troll post). I’m fine posting “congrats” or whatever game I’m playing or just scrolling past.
I’m just not sure what types of posts people expect, most are redundant when looking at the big picture, so I suspect people just get annoyed with certain redundant posts compared to other redundant posts. Not saying you do that, just in general. And I think OP telling people to not share negative experiences is odd when there are just as many, if not more, positive experience posts gushing over their love for the Deck, Valve, Gabe, etc., sometimes to the point it makes me roll my eyes (I would never ask for those posts to be limited). It is just now that the OLED decks are shipping and having some early manufacturing hiccups, we are seeing more negative posts than usual. That’ll taper off if/when Valve gets their act together when it comes to QA.
But this stuff happens on other subs. Like the PS3 sub, people complain about wanting mods to control certain types of posts, even though it is a 17yr old console and doesn’t have a lot of new topics/news to discuss, so there will be a lot of redundancy and even troll posts piling on just to annoy people.
But I think people posting issues is way more appropriate than the thousandth “what games are you currently playing?” and “look what arrived today” posts, and those posts I think are totally fine and I will participate in those from time to time because it is fun. […] I’m just not sure what types of posts people expect, most are redundant when looking at the big picture, so I suspect people just get annoyed with certain redundant posts compared to other redundant posts.
I simply tend to want a high signal-to-noise ratio for communities that I’m in. It’s OK for there to be fewer posts, as long as each post adds something new. I feel the same whether a post is positive or negative - both annoy me if they are repetitive (and both annoy me more if they are wrong or baseless).
Because I dislike noise, I tend to dislike repetitive posts - somebody posting photos of their new Deck is repetitive unless there is genuine creativity or something out of the ordinary to be found there. We’ve seen tons of photos of cats in empty Deck boxes by now - kudos to the first person who did it, but as much as I love cats, those are just annoying noise to me now. Wake me when somebody posts their pet King Cobra coiled up around their Deck with the caption “it’s hers now”.
And while I sympathize with people who have issues and want to vent or get help, having the same issue posted 50 times is just noise to anybody who does not have the issue (or even an OLED Deck, in this case). Yeah we know, the issue exists, there is already a thread (or 49) discussing it. Go read that and comment there. Maybe I’m old-fashioned, but I think people should at least make a basic effort to use the search function first, and post to whatever threads they found (assuming the existing answers they found there did not resolve their issue).
The “what are you playing” ones are a bit different to me, in so far as what people are playing actually changes over time. Maybe not on a weekly basis for everybody, but chances are that in aggregate you will see changes between weeks. So it makes some sense. However, that being said, while I personally think they are OK as separate threads, I would not object if somebody said they should be made into a mega-thread of sorts.