Asking on behalf of gf

Took the jeep into a Dodge dealership for 1200 dollar fix (replaced oil cooler, cleaned engine, replaced upper and lower intake gaskets, topped off coolant and changed oil, cleaned off under side of jeep it was covered in oil). The mechanic noted this could have been caused the previous oil change.

Jiffy Lube was responsible for the previous oil change. After communicating this with Jiffy Lube they said she could be reimbursed for the entire amount. A representative of Jiffy Lube said she could come in and a check would be ready. She goes in and the manager says they were not responsible and will not reimburse her.

Is there a way to prove they are responsible? Also, for them to have said a check was ready makes me think this manager is goal keeping.

Anyone have any input/ lived experiences that are similar? ty

  • RickMN@alien.topBEnglish
    1·
    1 year ago

    The oil cooler/filter assembly on these chrylser products are garbage. They have almost a 100% failure rate. Look at them wrong and they leak. The dealer blame the oil change shops for overtightening the oil cap, but even if tightened with a torque wrench, these units still fail. It’s a horrible design and the dealers are looking to blame anybody but Chrysler. This really should be a recall item

  • shiftycansnipe@alien.topBEnglish
    1·
    1 year ago

    If there is ever a problem, and you get it fixed before bringing it to the attention of the problem creators-there is no longer a problem anymore.

    Weigh the inconvenience of not having a vehicle until it gets looked at vs. fixing it and eating the cost

  • Hrothgar_Nilsson@alien.topBEnglish
    1·
    1 year ago

    I don’t understand how an oil change mess up could have led to any of the things you had done at the dealership.

    Did JiffyLube simply not clean up areas where there was spilled oil when they took off the oil filter?

    Usually when we hear of stories from quick service oil change places, it’s that they forgot to put oil in, overfilled the oil, forgot to put the drain bolt back in, forgot the gasket on the drain bolt, under or overtorqued the drain bolt, etc.