Is the modem capable of 1gbps?

What category lan cables are used? (1 slow lan cable anywhere between your pc and the modem could be a bottleneck)

If they are sending you their router for free, might as well give it a go and see :)

The first thing I’d do is to confirm is the router is indeed the issue here. If you still have the original router from Telus, switch to that and do the speed test with a cable. You should get close to 900-950 Mbps (we have 1Gig but get 900-970 on speedtest).

If the Telus modem gives you better speeds, then your modem is the bottleneck.

You’ve got too much stuff in the path to troubleshoot- is it the router? Is it the switch? What’s your demarc? A fiber ONT?

You need to hook your computer up as close to directly to the demarc as you can. If the speed gets better, try the router and then the switch on their own to see which slows things down.

Also, try fresh cables. Damaged cables might have your router sending things a couple times before they’re successful, and only the successful packets count (so gigabit router with 75% packet loss, or 3 failures for every success).

If you’re going to go down the rabbit hole and have a friendly network engineer to reach out to who can help troubleshoot, you can run Wireshark (free) during a speed test and find evidence of excessive packet retransmissions or FIN or RST packets (connections getting terminated abruptly).

Hey OP, I’m a Telus tech in Southern Alberta. Like others have mentioned, try doing a speed test directly off of the ONT or Telus router first. If you’re getting less than full speed there then you’ve likely got a provisioning problem. If you do get full speed there then the issue lies between our router and your router. Either way, if you want to send me a DM I can look into this a bit more for you.

ISPs in Turkey will tell you a lie along the lines of “You will get 20% lower speeds on 3rd party routers” because they don’t want to bother debugging issues on routers they don’t control. I know that’s not true since I get all the speed I pay for, but to connect at all I have to clone the ISP provided router’s mac address because 3rd party routers aren’t supported.

It’s not impossible that your ISP could be doing something similar where they say they support 3rd party routers but throttle speeds based on your router’s mac. If you do end up asking for an ISP router and get better speeds on it, you could try cloning the mac and see if that solves your issue for your own router.

I am of the opinion that you should either always use the best router you can get from the company to avoid them accusing the hardware, or if you use your own, you might as well build your own.

Just go get a better router from a store that allows returns. If it fixes your problem, great. If not, return it and harass your isp

I ran archer A7( same as C7) with openWRT before. While the ports are capable of gigabit speed, its processor is not up to a task routing a gigabit internet. I was getting around 200mbps through wifi.

I suggest to test on your ONT whether you are getting a gigabit speed as promised.

Take a good quality ethernet cable, remove anything behind the ISP modem, and do your test again.

router is unlikely the primary issue affecting your download speeds.

See it is usually difficult to troubleshoot customer owned devices, wait for their router and see how it goes, if you are getting around the same speeds, it’s time for a service call.

Yeah, this sounds like a classic from the “total bullshit L1 tech support will say with absolute confidence” files.

There is an outside possibility that there is some specific config setting on their bundled router that they don’t tell you about which causes traffic shaping to get applied to your connection if it’s not present, but that would be insane and illogical. If the new ISP-issued router actually improves your performance, that’ll probably be why. But like you, I bet it won’t.

Have you bridged the Telus router? If not you could be in a double NAT situation as well.

It’s absolutely possible. It’s not that you’re using a third-party router, but rather the one you’r using may be too slow. I ran into this personally – I had a Netgear R7900 that wouldn’t get anywhere near the gigabit speeds I was paying for. Connected directly to the ISP’s fiber ONT, I got the full 940 up and down. Connected through my Netgear router, I’d get maybe 330 maximum using the same Ethernet cables.

Factory resetting it would fix it for a few hours, then it would slow down again. QoS was switched off. Finally, replacing the router with an Asus RT-AC86U completely solved the problem for me. That was a few years ago, so I’m sure there’s better stuff out there now, but this one keeps right on trucking. (And I’m like you, I only use wireless when I have to. Everything that can be wired, is.)

One other thing that was slowing me down a bit: the little Anker Thunderbolt dock I use to connect my laptop couldn’t really do the full gigabit. It’d top out at maybe 650 Mbit. Mostly adequate, but it was definitely slowing down my laptop. I doubt that’s your issue as slow as you’re seeing, but something else to check on.

The c7 has peitty slow nat performance but not 250mbps slow nat performance. (Unless you are running sqm)

https://www.reddit.com/r/openwrt/comments/oe43kb/tplink_archer_c7_v2_openwrt_nat_sqm_offloading/

I don’t know where the 2 year term and $30 extra comes in to play. (Rental of new rotuer with package)

Ontario does have a law if you signed a contract in your home you have 15 days to cancel. No questions asked. Tellus is only a isp out west so i wonder if your province has a similar law.

I woud try enabled the flow offloading feature if you haven’t.

Very unlikely to get close to 1gbs in real world situations with wifi ac. Newer wifi ax is more likely to get there. (Probably what he’s talking about.) But we are talking about a hard wired connection here so pritty moot.