I’m a service manager for a dealership. The amount of headache phones cause for us due to updates not working with Android auto or carplay is ab absolute nightmare. It’s every. Single. Day. God forbid the customer realize its the phone, and not the car. There needs to be more standardization is the problem and that’s what GM is trying to accomplish. It really is a nightmare for both customers, and dealers.
What you’re describing are mostly user and service department issues, not strictly “phone” issues. Still a pain in the ass but not the same thing.
A friend of mine has been going round and round with Hyundai about wireless Carplay that worked when he bought the car but then had it serviced and it stopped working immediately after (wired still worked). Now Hyundai is telling him that the vehicle was never wireless Carplay capable in the first place, which is complete bullshit, and won’t troubleshoot to fix a problem that they most likely caused. So yeah it’s a problem but not 100% in the way you’re attempting to describe.
You are downvoted but not wrong. Wireless CarPlay greatly impacted the actual customer satisfaction by making it unreliable for many who don’t know how to check the various settings. When it was wired you just plugged it. Still can but customers don’t know how to solve wireless issues.
I’m a service manager for a dealership. The amount of headache phones cause for us due to updates not working with Android auto or carplay is ab absolute nightmare. It’s every. Single. Day. God forbid the customer realize its the phone, and not the car. There needs to be more standardization is the problem and that’s what GM is trying to accomplish. It really is a nightmare for both customers, and dealers.
Are you sure it’s not a car issue? I’ve had flawless CarPlay experiences for 6 years in the same vehicle, multiple phones and versions of iOS
What you’re describing are mostly user and service department issues, not strictly “phone” issues. Still a pain in the ass but not the same thing.
A friend of mine has been going round and round with Hyundai about wireless Carplay that worked when he bought the car but then had it serviced and it stopped working immediately after (wired still worked). Now Hyundai is telling him that the vehicle was never wireless Carplay capable in the first place, which is complete bullshit, and won’t troubleshoot to fix a problem that they most likely caused. So yeah it’s a problem but not 100% in the way you’re attempting to describe.
You are downvoted but not wrong. Wireless CarPlay greatly impacted the actual customer satisfaction by making it unreliable for many who don’t know how to check the various settings. When it was wired you just plugged it. Still can but customers don’t know how to solve wireless issues.