They are independently owned so they will vary in quality as much as independent shops. Had a friend get an incorrect diagnosis at a dealership for some crazy expensive repairs. Went to an independent shop for a second opinion and they said it was something way smaller and more simple. He got it done and it fixed the problem.
The dealership charged $120 for the diagnosis that would go towards the work being done. He contacted corporate with paperwork from the dealership and the independent shop showing that the dealership provided an incorrect and inflated diagnosis and demanded his money back with a threat to pursue it further if not resolved. Either a chargeback or legal action.
He got his refund from corporate, an apology, and a promise to work with the dealership to prevent this in the future.
They are independently owned so they will vary in quality as much as independent shops. Had a friend get an incorrect diagnosis at a dealership for some crazy expensive repairs. Went to an independent shop for a second opinion and they said it was something way smaller and more simple. He got it done and it fixed the problem.
The dealership charged $120 for the diagnosis that would go towards the work being done. He contacted corporate with paperwork from the dealership and the independent shop showing that the dealership provided an incorrect and inflated diagnosis and demanded his money back with a threat to pursue it further if not resolved. Either a chargeback or legal action.
He got his refund from corporate, an apology, and a promise to work with the dealership to prevent this in the future.