I sent an email to the president and got a “I’ll pass this to the right guy” response. I did follow that up with a google review.

Here’s the thing. I was ready to move on, but they sent me a second or third reminder last night that they wanted to hear about my experience, so I went through their system. When I got to the end where it asked me for my comments, the system kicked me out and said I completed it.

When I was kicking the tires on a Tundra four months ago, I did the same thing, but had a phenomenal experience. I noticed the system seemed to care a little more about what I had to say, and asked for permission to link it to google.

It kinda hurt to have to delete my old review, so I made sure to mention that I still believe their sales department deserves all the praise in the world, but that I couldn’t excuse this branch of their business.