Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
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Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn’t have a single leg left to stand on. Sony’s decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.
In other words: Get the fuck outta here with that.
So unjapanese.
ITT: People who don’t understand how call centers work.
It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.
For these call centers, the huge campaigns are their life blood, and they won’t do anything to upset the client. Your complaints are very likely not being passed on.
Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.
So, by calling and being abusive to a CS agent, there’s a decent chance you’re abusing a homeless person for absolutely no benefit.
The only reason Sony cares is because turnover from abuse and tied up agents costs money.
“You fools! You’re not even talking to us, you’re talking to a homeless person! We will never hear what you have to say!”
Lmao this is fucked up. I hate that I’ve sunk so much money into digital PlayStation games. At least I have benefitted somewhat. 1 digital game = 2 games for myself and my spouse. So I have somewhat saved money in a way. Fuck.
My decade+ long boycott of Sony’s garbage is looking more and more prescient every day.
I am on a boycott since the Sony Rootkit Scandal.
Same. I had an early, expensive CD-RW back in the day that Sony’s DRM ruined.
Just don’t buy thier shit!
Slander?
Is it legally possible to slander Sony?
We made a bad decision and people got upset.
The problem according to Sony: the people.
Get bent Sony, you put your front line workers through this bullshit, you don’t get to cry foul. How fucking stupid.
Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.
But
unreasonable demands for compensation or apologies
Fucking really? Asking for refunds is bad now?
I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.
And that’s why they employ the cheapest labor to deal with it, it’s just a front, they don’t give a shit. What can the support staff do? Not much, I’d wager, and I’d wager that that shit rightfully would piss some customers off.
They’re literally employed as an abuse filter.
AI chat assistant incoming in 3…2…1…
Nothing more offensive to a capitalist than trying to get your money back
Or apologizing. Can’t have that anymore either.
Japanese companies in particular are complete cocks when it comes to refunds. That’s why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it’s probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.
Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.
Megacorp jerks people around and gets all snowflakey when they jerk back
Fuck Sony and their anti-consumer bullshit
*looks up from gameboy*
Whut?
Has Sony just dared it’s entire customer base to take part in a forced boycott?
The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can’t do it on their own.
They say Microsoft and Xbox start to take a tumble and said to themselves “How badly can we fuck ourselves too?”
I’m in! As long as I don’t have to get rid of my psx, PSP, ps2, ps3, and ps4. I promise not to give them another dime, or use any of their shitty online services… Though to be honest I started boycotting them about the time the first Destiny expansion was launched.
My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…
Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.
This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”
Nothing we can do about it, so long as the deathcult idiots support them.
If only we had our own FOSS only planet.
Well, yes, but actually yes.
Same! I got to the third paragraph of the article before understanding they were not planning to harass their customers (or at least not in new ways…)
Me too. But also isn’t that what they have been doing these past months.
Can people just stop buying their fucking product now?
This is so easily gamed. Make social media accounts of people you don’t like, be extremely toxic towards Sony on them.
Watch that person get their accounts nuked from orbit.
Do that until someone sues Sony.
They just announced the release date of the last overpriced part of the ff7 trilogy so people already forgot about it and will buy.
Next project will likely be a new ff9 trilogy or something. Need to keep milking the gamers!
If you own a PS5, depending on your firmware you may be able to exploit it, enjoy your favorite titles, all while giving Sony the middle finger.
No. Console gamers can’t do that.
Skill issue.
They can’t complain about being a corporations bitch if they don’t want to put in the legwork.
They can switch to xbox
Honestly, not much better.
What?! Well, surely Nintendo is better then!
Also no.
Please tell me my ball-and-cup is safe?
replacement strings are an additional cost.
… for now.
Steam machine! $1050
Checkmate.
I actual kinda want one…
steam machine*
Tbh, after the power went out and I tried playing games on my steam deck only to find they wouldn’t launch because… not even sure if it was DRM or because it’s set up to need to download shit from the internet. And last week I brought my steam deck to play while my daughter had a thing going on and same shit, even though I remembered to put it in offline mode before leaving. And on a flight, I had installed a game specifically to play, but it needed to download more content or some shit and wouldn’t run.
While I could probably avoid the annoyance with some sort of script or automation that just runs each of my installed games every so often on it so the DRM shit is refreshed, I am seeing that Steam is already in the bad place for digital rights. I intend to at least start a habit of checking gog for games before getting them from Steam and might start looking in to how to keep permanent access to my top games that I’ve bought and paid for, regardless of what Valve decides.
Also this renews my desire to skip any game with deneuvo, as that also requires an internet connection to validate.
It’s just a repeat of one of my earlier pirating vs using a legit copy experiences. Took weeks to get into some software at work that the company paid good money for. Then, when I wanted to use it for a personal project, I had the pirated copy running the same day the download finished. DRM fucks legit customers more than pirates.
You can plug a DVD drive into the Steam Machine and it works.
Ah yes the “”“platform”“” that Sony is copying from…
But that’s the neat thing, you aren’t locked into just steam as your only store. You can use other stores, I recommend GoG for downloadable, DRM free, offline installers
It’s called a computer. C-O-M-P-U-T-E-R.
Though now it’s sort of vendor locked in to AMD and Intel (plus whatever those few Chinese clones were) and a very specific combination of software components on Linux (or just Windows), with janky emulation and translation for everything else, but that’s a separate issue.
I finally broke down and bought a second hand PS5 last summer. My gaming rig was showing its age and I wanted to play Clair Obscur with decent graphics. I had been saving for a bit because I also wanted to play Spooder-Man 2 and Astro.
I made sure to buy the drive separately so that I could also play what limited Blu-rays I own.
Now I’m pissed they got my money for the games and drive add-on.
What’s with the “so I can play movies I own” bit? I replaced blu-rays with movies because I tried to play a DVD in the ps5 and had to switch over to the PS3 because it just wouldn’t play on the PS5. And when I tried to search about it, the results were all fucking useless talking about region locks and shit when all of the items involved were purchased in the same region.
Anyways, the question I’m asking is if you can point me to more information about how the PS5 handles (or doesn’t) movies, the rest of this comment devolved into a rant.
Part of the reasoning when I bought mine was that I wasn’t sure how much longer I could rely on my PS3 to be my bluray player, so this is extra fucking annoying. I do have an external writer that I use with my PC though haven’t tried playing anything through that or hooking it up to my PS5, is that a valid workaround or does it have to be a sony external drive, or even a PS5 specific one?
Bonus PS5 shittiness: I bought a 3rd party guitar controller because I wasn’t sure if my inability to play as well as I used to was me, the system (on my ps3), or the controller I was using. Seems to have been all of the above, aa my skills aren’t at their peak anymore but I’ve been able to do much better after getting that new controller (and fixing it up because it sucked out of the box, eg the strummer would stick because the piece of plastic was too thick for the housing… So many fucking garbage products these days). Anyways, when I was at the “system” part of the equation, I decided to buy rock band 4 for the PS4 and just take my PS3 out of the equation entirely. And yeah, it runs great, but for some reason the PS5 (and only the PS5, PS3 and PC are fine with this) will lose the connection not between the dongle and the guitar, but between the dongle and PS5. The lights show the dongle sees it but it won’t work as a controller again until I unplug and replug the dongle. Wtf. Can’t tell if it’s a bug, Sony not playing nice with a 3rd party peripheral, or the shitty controller not quite following USB spec though in a way that the older implementations can handle but the PS5 can’t.
Also it will pair with my bone conducting headphones but refuses to treat them as an audio device. And I’m considering opening up the controllers I have to take the mics out because I don’t trust them (and wouldn’t want an open omnidirectional mic anyways even if I was playing multiplayer team games, which would suck because everyone else is using an open omnidirectional mic).
But then I might have to wait a year tomplay GTA 6 on PC…
/s
As if it wont get leaked.
Also, fuck Rockstar too. I hope it flops.
