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The original was posted on /r/swtor by /u/Khel_NC on 2025-04-01 21:54:09+00:00.

So if you saw my post last week, my account got closed for an undisclosed TOS violation. I got the email from SWTOR Support week from yesterday. I used the accountdispute email. Wait two days, then make two calls to customer support (Wednesday and Thursday) before receiving an answer from Support again on Friday night/Saturday morning.

After a thorough investigation they found the sanction against my account was valid, and are not reversing the decision. Still have not stated what my TOS violation was. So I email back with the following:

I appreciate you looking into the matter further.  But I need to know what course of action is available to me. I have played SWTOR consistently from Early Access through KotFE, and then on and off since then. I have never engaged in any kind of behavior that would get me suspended, let alone have my account permanently closed.  The account in question is a 2nd account created because the physical security key that came with my Collector’s Edition officially died, and then the app that was on my iPhone was no longer used.  The account in question was created around Jan. 21st. To my knowledge, having multiple accounts has never been a TOS violation. But through two emails I have received no specifics on exactly what violation triggered the suspension. I can assure you if it occurred, as you say it has, it was not intentional. If you will provide very specific information about what the account in question was suspended for, and when this violation occurred, I believe that we can collaboratively find out exactly what happened. I truly do love this game, and I would like to have that account remain open as I was enjoying myself very much.  Please give me the details of what occurred and lets try to find a solution together. 

Then I get a reply today with this:

Greetings,

We’ve reviewed your case, as you requested.

When we investigated it again, we found that our original decision was valid, and the action we took was justified.

After completing two full investigations into your complaint, we consider this matter closed and not be reversing the action taken on your account.

Here’s a reminder of the rules: (Listing 3 different links to rules of conduct, TOS and User Agreement).

I respond with: I understand, and I accept that the action will not be reversed. But please tell me what I did though. That has never been stated. I have no clue what even started the initial sanction against my account.

SO what now? If I don’t get a response, I do want to reach out to someone to find out exactly what happened that triggered the TOS violation. From reading the emails, and the links. There seems to be some difference between “account being permanently closed” and a “ban” because they use the language differently. I’m avoiding my OG early access (main) account like the plague for right now because if that got permanently closed that would be pretty crushing.

Thoughts?