This is why there should be a staggered update release. Fire example, I’ve noticed when BMW releases an update, I don’t get it immediately—could take a week or two in my car for it show up

Similar thing happened with me at FedEx.

I sent in my 14PM after I got my replacement from Apple. Apple never got the phone I sent and they charged me the full price. I contacted them, and thankfully I had the receipt showing that I had dropped it off, then they refunded me the amount. He said they were able to figure out what happened but couldn’t share the details.