Although the RMA response may have changed since I started my own process, I’m documenting the whole thing here so people have an idea of what to expect. In my own experience they got back to me in less than 2 days after I opened the support ticket.

Nice, glad to hear yours is going (mostly) smoothly. Curious as to what happened to get yours mislabeled as a repair, but at least it didn’t set you back too much time.

My support ticket explicitly says “replace”, so hopefully mine is set correctly, but I’ll have to wait for it to get to SLC before I can find out. It is in UPS’s hands now, although they haven’t updated the ETA to anything definite today. Maybe it’s on a plane. 😂

If you don’t mind, when you do get your replacement can you update this thread with the replacements (hopefully perfect) condition? There has been so much FUD going around about the LE OLED dead pixels that I would like to, if possible, alleviate fears that people might have about having to do the RMA process multiple times to get one with no issues.

Woof, I guess I’ll keep my fingers crossed for the both of us then. 😂🤞

Unless there are some significant delays in the shipping process, it shouldn’t even be close.

Lets say UPS is correct, and mine shows up at the RMA center on 12/5. The RMA ticket response says it may take up to 3 days to process the RMA. A replacement should be just a new unit, likely shipped from the same warehouse my first one came from, which I believe took 2 days to be delivered. Lets say that warehouse is empty, and it needs to come from all the way across the country.

12/5 + 3 days + 7 days = 12/15, plenty of time before Christmas. I’m betting it will show up before then, but even in a bad case scenario it should be plenty of time.