Honestly I’ve had to RMA my LE as well, it’s arriving to them tomorrow or Friday I believe. Although I agree I wish QC was better, I think the majority of LE units that went out likely didn’t have many of the issues we see posted about or we’d probably see a lot more complaining.
Rma went in on Saturday, got a reply Sunday, package went out on Monday, is scheduled for delivery at steam tomorrow. Not sure how long the RMA processing will take, so we’ll see but 3 weeks seems fairly exaggerated. Granted I’m in the US, so international I could maybe see 3 weeks, but I would still expect between 2-3 weeks then.
Where did you get 3 week lead time from?
They’re going to ask for a picture of it so send it with your initial response to save waiting for a second reply. I had the same issue. Process seems to be going quickly. My deck should be returned to them today or Friday.