This is literally exactly what I told Apple. Brand new, sealed, legit iPhone 14 Pro Max that wasn’t blacklisted or activation locked and Apple Care checker showed manufacture date of a few weeks prior to receipt. I hadn’t even opened the device box. Saw it immediately and assumed they’d just sent me someone else’s order and would replace it. Couldn’t believe it when they sent me an email that simply said “we’ve completed our investigation and concluded that the item was delivered on x date”
Apple have told me on several occasions that it’s impossible for them to mix them up. I don’t know how, but even the exec I spoke to told me the same. They don’t even want the 14 Pro Max back. Because they say it’s not their property, so can’t take it.
There are people who’ve ordered 15 pro, but received the 1TB 15 Pro Max. Apple still take the same stance. Despite the £1,000 price difference in the customers favour. I still can’t work out what the scam is in this instance.
Has to be Gabriel