I think if you got a jumpy gunman scenario they’re going to start shooting when the police come roaring into the neighbourhood. A call might lead to a hostage negotiation scenario which will more likely to have people surviving than a gunfight between a jumpy gunman and even more jumpy cops with some hostages in the room.
Sure there are scenarios where a call back probably wouldn’t be a good idea, but the 9/11 operator has a description of the scenario, and I’d think for most of them a call back would be fine.
I think if you got a jumpy gunman scenario they’re going to start shooting when the police come roaring into the neighbourhood. A call might lead to a hostage negotiation scenario which will more likely to have people surviving than a gunfight between a jumpy gunman and even more jumpy cops with some hostages in the room.
Sure there are scenarios where a call back probably wouldn’t be a good idea, but the 9/11 operator has a description of the scenario, and I’d think for most of them a call back would be fine.