“Customers want to own their content”. It’s amazing to me that execs don’t grasp this? Or that they think if they stop allowing it people will stop caring, but maybe they will eventually. But it seems obvious, I’ve know many families that had massive dvd collections they were proud of. Bookshelves with dozens of books they probably never even read. It’s just comforting to have a thing and know it’s yours.

Every development in business increases anxiety for the people.