The bewildering phenomenon of declining quality

english.elpais.com

The bewildering phenomenon of declining quality

english.elpais.com

misk@sopuli.xyz to

Technology@lemmy.zipEnglish · 25 days ago

Airplane seats are getting smaller and smaller, clothes are unrecognizable after the second wash, and machines now answer our calls. Quality and care for craftsmanship seem to be things of the past

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hypnicjerk@lemmy.world
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25 days ago
the author seems to defend the AI-ification of customer service, lol

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