Hello, I’m really here for a sanity check more than anything. Basically, my wife and I bought a brand new 2023 Honda Pilot earlier this year with every warranty they offered. ~12,000 miles and a few months later we started getting a lot of warning lights on startup, seemed electrical to me but since it’s under warranty I figured it’s the dealer’s problem to fix. First time to the dealer, they say they can’t replicate the problem so it’s probably fine (red flag #1?).

A week later I start the car and it’s running rough, all the warning lights come up, and I get it towed to the dealer (didn’t want to drive it in that state, if I even could). They state that there’s a misfire in cylinder #4, they swap coils and plugs and it stays in #4 was the last I heard, then I get a call saying the car is ready for pickup but they had to order some parts. I find this odd because I know enough to know if the coils and plugs aren’t the issue then they likely didn’t fix the misfire in a day, but it’s late and I want the car back so I go up there with my wife.

Once at the dealer, they notify me that they had to order injectors and they have no ETA on these parts. I ask the SA if we should really be driving the car if it’s still misfiring, and she tells me they have plenty of customers that drive misfiring cars without issue. Now I find this to be BS, but perhaps someone with more experience in this area can correct me if I’m wrong. My inclination is to go back or call back and tell them that I deserve a loaner car because I cannot drive our vehicle in it’s current state and they have no ETA on when it will be fixed.

TLDR; should I raise hell to get a loaner car when my 9-mont old warrantied car is misfiring or accept it and just drive it around potentially causing more damage?

  • Smoke_Water@alien.topB
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    10 months ago

    yeah this is exactly why they are call Stealerships. The car is under warranty, you want it in perfect running order before it leaves the lot. the fact they have the Audacity to even tell you to come pick up the car tells me they are a horrible service department. See if you can’t locate the E-mail or contact information for the owner of the stealership and notify him of the situation. I bet the issue is resolved with in a few hours. unless the owner is a complete asshat as well. but thats a future problem.