I bought a Highlander in November of 2022.
Lie 1: After I paid, the dealership informed me a second key wasn’t available , but I would get it “in 2-3 months.”
Lie 2: In October I called Toyota corporate customer service (not the dealership) and they told me I “should get a letter later this year”.
Lie 3: I called Toyota again and tried to nail down a more specific date and the person said “the letter will arrive later this month”. (Still October)
Lie 4: October goes by, still no letter. So in early November, I called Toyota again and they said I’d get a letter “later this month”. I told him that’s exactly what the last guy told me, and asked him to escalate my case.
Lie 5: I got a voicemail from the escalation person apologizing, and telling me that I was scheduled to get a letter “later this month”.
I called that number back and said I needed something more specific than “later this month” or “later this year”. He put me on hold for a while, came back and said ”Oh, your vehicle was supposed to be in phase 2. You should have gotten a letter months ago, but it looks like for some reason we didn’t send it to you.”
Seriously? What would have happened if I hadn’t called them repeatedly??
Toyota customer service is embarrassingly bad.
I bought a Camry the last week of Nov 2022 and also only received one key. Was told a few months and that Toyota corporate would mail me the key automatically by the dealer. I figured that wasn’t the case but nbd, I can manage to get a key down the road.
I took it into a new dealership for its 6 month Toyota care, and asked the service rep about the second key that should have been ready to get by now. He told me that he saw the recall and my car was in phase 2 so should be ready in August. I called in September to schedule an appointment with service about the key recall, they had scheduled me out a week to wait for a blank fob to be mailed to them, then day of it was less than an hour to have them program the new key.
TLDR: Call service and schedule an appointment for the missing key recall. No letter needed as I never even received one myself amongst a move.