I got an RMA from Valve for my LE after noticing a dead blue subpixel without testing for it. The pixel isn’t in the middle of the screen and isn’t very distracting when running games but I know it’s there which bothers me. The unit is otherwise perfect. Everything from the overall build quality to the screen uniformity is great. It’s just the one dead subpixel… My question is if anyone in a similar situation has decided to keep their LE despite it having a pixel issue in order to not risk getting a unit that’s worse?
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Question: does RMA result in a brand new device being shipped back to you? (Sealed and all)? Or do they just fix your existing device you send back? I’m trying to figure out if RMA = brand new replacement or is it a fix.
Generally that’s up to them. I don’t think you’ll get a definitive answer. If there’s a surplus on new in box units and they’re short on refurbs you’d probly get a new unit. If they’ve got plenty of refurbs ready to go that’s probably what you’ll get. You’re not likely to get back your specific deck as it’s faster/easier to toss yours in a “fix” pile and ship out a unit ready to go.
My LCD has had a stuck pixel since day one; I decided to keep it because in most games it won’t show, and when it does I never notice, I’d have to LOOK for it. I’m more of a hardware enthusiast and am perfectly capable of replacing the screen myself, and I’d rather replace the screen than try my luck with shipping mishaps, long turnarounds, or receiving a refurb. I’d RMA for anything else above ONE stuck pixel. This is just me, though, and I wouldn’t blame you for returning it, as you paid for something expecting it to work and even one pixel not working is unacceptable. I’m sure you’ll be happy if you forget about it, but I’m also sure you’ll be happy if it wasn’t there at all. Good luck!
I’m very much on the fence. If I had not run the test, I would never have noticed the two dead green subpixels near a corner. I absolutely cannot see them while playing games, even when actively looking for them, unless the screen is white, which rarely happens. I can totally understand and support why people are RMAing for even just one dead pixel, but for me personally, if it’s having zero effect on my enjoyment, I’m just not sure it’s worth the hassle. (Future resale value is not something I care about.)
I did start the RMA process so they at least have another one on record in case it helps bring to light a significant QC issue with these panels.
I’ve been going back and forth. My dead sub pixel isn’t dead center and isn’t noticeable during gaming unless I’m looking for it and honestly I play docked most the time.
My worry / paranoia is they’ll replace the panels with Samsung ones, which I don’t want. The BOE panel is wonderful minus the pixel. I figure I’ll hold off until people start reporting on their rma replacements. Everything else about my LE is great.
I had this same dilemma and finally decided to exchange my LE for another. I have 3 dead pixels and 2 of them are close to where my eyes focus in game most of the time. The third is in the top right corner and hardly bothers me at all. I’ve been gaming a lot on it and after seeing the dead pixels enough times during gameplay I decided to go forward with an exchange. If it was only the one pixel in the top right corner I would be keeping it because that one only occasionally bothers me while I’m in the menus or browser.
The other reason I was concerned about exchanging it is the uniformity on my panel is fantastic. I threw the worst scenarios I could find at the screen at different brightness levels and there is absolutely no green tinting and minimal grain. I’m hoping the replacement looks just as good and that the uniformity is consistent across these BOE panels.
My LE was perfect the first week after doing 2 pixel tests. Fast forward one week later, there’s 1 dead pixel that’s seen in green and white backgrounds. It’s not that noticeable and I have a couple trips coming up so I really don’t want to send it back and wait for a new one. In the meantime I’m going to hold onto it and see what happens with all the RMA’s that have already been sent.