I hear a lot about the various EVs on the market and their drivetrain/software/ride quality but I rarely hear about the quality of service that comes post-purchase. Perhaps because it’s not an exciting topic.
Which brand would y’all say has the best or worst reputation in the regard? How would you say Chevy compares to Tesla or Hyundai?
I bought a Toyota Prius – new in 2004. Only had it serviced once at the dealership for a water pump at 100k miles. Absolutely no problem with the hybrid system.
Bought a used 2014 Chevy Volt in 2015. It needed dealer service for EV system 4 times over 130,000 miles. First was the EVSE port (water intrusion), replaced under warranty. They also gave me a new EVSE at the same time for free. The next two service visits were for battery coolant level messages. I believe they just topped the system and reset the codes. In and out in a couple days. Last visit was because of an accident when I hit some trash that flew out of a passing pickup and damaged all (3) radiators and the ac condenser. It spent nearly a month at the dealership waiting on parts but the service itself was quick, the service department kept me updated regularly and worked with insurance to get it repaired completely.
I said all that to say, my opinion of dealer service for Toyota is I don’t really have one because the car was just so reliable that I never really had to go. And Chevy has been excellent when I did need to go there.