Any one ever had something like this occur and know of any legal action or support that can be carried out?
On Saturday 11/11, I agreed to purchase a Porsche Cayenne at the Porsche dealership (in NY). Shook hands on the deal but finance people had left for the day so was told would finish financing piece on Monday 11/13. On 11/13 financing was completed and before handing over the check I asked to view the car one more time (since Saturday the daylight is was gone and it was dark). After taking a second look I followed through with adding the vehicle to my insurance policy etc. After all was done, the salesman and finance guy suddenly disclosed that the vehicle was a previous lease, and thus they had to pay it off to obtain the title and the title had not arrived- so I could not drive it home. This was never disclosed! I asked when to expect the title, and was told “any minute now since it was paid 10/31.”
I followed up on Tuesday 11/14, and was newly informed that they paid off the lease on 11/8 thus the title should be expected to be at the dealership by Thursday 11/16. I decided to speak with the GM at this point— and by the way both the finance and sales man were really rude saying things like “the title will arrive when it arrives.” The GM was also rude— he addressed me by my first name while he addressed someone else right before as “Dr” (my title is Dr also), he tried to say I “jumped the gun processing financing”, essentially trying to blame me for the situation.
Today (11/16) I followed up again, and have been newly informed that the title “still shows to likely arrive next week”. …still?! As in, they already knew this and didn’t tell me.
Not sure if I just have to wait at this point or if anything can be done. I’ve never experienced such a thing!
Thanks for the advice.
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Just find another dealer. You’ll be happier in the long run.
Then reach out to an attorney if you want results - exactly what do you expect complaining online to accomplish? For future reference don’t leave payment with folks whom refuse to provide the vehicle. Should have walked away then. Dealerships are not bastions of integrity these days…
Sounds like you need to show them your Mr. Hyde side.
New dealer and run from this one
This should have been disclosed to you prior to completing the paperwork. Decided what outcome you want and be direct. The fact that the GM was casual with you and formal with another client’s honorific is a lever that you can use in your discussions with him/her; every client deserves and should receive the same respect. They may put up a firm defense, but when they see that you are calm, and purposeful in your resolve, I imagine they’ll come around.
Perhaps I’m confused, but was the car disclosed as pre-owned? I’d think the milage would be a dead giveaway but I don’t want to assume. In reading your post, “suddenly disclosed that the vehicle was a previous lease” can be interpreted a few different ways.
I’m also surprised that they won’t release the car with the title work already completed.
Title work is NOT completed. NY issues the Veri-fi system so they can’t even print title paperwork till they have a clean title. He will be presented with the title paperwork to sign when he goes to pick it up
- walk away.
- unless the dealership is a hospital, don’t put too much into the Dr part. it makes no diff what your profession is when buying a car.
Easy Dr. Sassy pants. It will come when it comes. Either that or walk away.
If this were a 911 GT3 at MSRP, I’d deal with this behavior, but you’re a Doctor, and it’s not a hard car to get somewhere else. These clowns don’t deserve your money
Just walk away, u r buying from Porsche dealership, they need to treat their customers with respect.
I’d walk away. Easy enough to find a Cayenne elsewhere at a dealership that isn’t run by a bunch of incompetent assholes.
Dealership is indeed treating you like trash and you should walk away like everyone else is saying.
But lmao at you getting your panties in a bunch because you didn’t get addressed as doctor.
Walk away from that. If they can’t be bothered to address you properly, they don’t deserve your money.
Surprised the bank didn’t ask for a copy of the title before funding.
Sounds like they messed up and listed and sold a car without title in hand, that’s a big no-no.
Just have them cancel the finance deal and walk.
It is illegal to even offer a vehicle for sale in NY without having the title in hand. The contract is also illegal since the date on the contract doesn’t match the date the vehicle will ultimately be sold. It all boils down to, do you want the car or not. Sale can easily be unwound with 1 phone call to the lender if you don’t want it. If you do want it, you’re gonna have to wait for the title as they can’t even register it without the title.
This deal was too good to be true. Find a new one elsewhere.