Rivian Pushes Broken Software Update That Will Require Physical Repair
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An over-the-air software update breaks the truck's infotainment system in a way that will require an in-shop repair.
  • No_U_Crazy@alien.topBEnglish
    1·
    10 months ago

    From /r/Rivian:

    ​

    Hi All,We made an error with the 2023.42 OTA update - a fat finger where the wrong build with the wrong security certificates was sent out. We cancelled the campaign and we will restart it with the proper software that went through the different campaigns of beta testing.Service will be contacting impacted customers and will go through the resolution options. That may require physical repair in some cases.This is on us - we messed up. Thanks for your support and your patience as we go through this.* Update 1 (11/13, 10:45 PM PT): The issue impacts the infotainment system. In most cases, the rest of the vehicle systems are still operational. A vehicle reset or sleep cycle will not solve the issue. We are validating the best options to address the issue for the impacted vehicles. Our customer support team is prioritizing support for our customers related to this issue. Thank you.

    Link to the sticky post where VP of Software is giving updates.