I was driving to work the other day, engine started smoking up bad, had to get the car towed.
Turns out the I cracked cylinder head on my cx5, and even better it’s a known issue, a design flaw and one they have corrected. Yet the people with this problem are left to fit the bill. I have it sitting in the shop with a quote of almost 7 grand to fix.
I can’t afford this fix and I don’t know what to do, I wish I could just total the car at this point.
I love my car, she has been a great car and I have kept up on the services and everything, but now I’m left to deal with their flaw.
I’m out of warranty of course and I’m going to argue with the dealership and Mazda because this is utterly unacceptable and should have been a recall!
And plenty of other people had to deal with it too, thankfully nobody has been left stranded somewhere because of it.
Dealerships are a pain in the ass they destroy brand images
So do faulty parts without recalls from the brand.
Yeah but knowing Mazda at a personal level they take such issues with high importance
Oh okay, not in my experience after talking to Mazda Head Office about my issues. I actually got better responses from Hyundai Head Office from my parents old Hyundai I helped argue to cover. Do you mean you know the CEO?
not the CEO just high level executives
That would work will for you. Not us though. I guess knowing any high level execs of any car company would be beneficial. Nothing to do with Mazda
Hyundai’s logo is literally a representative and a customer shaking hands. I’m sure they will try their best to uphold that, at least at their call center.
So far so good. They even give me track warranty.