Users locked out of accounts can't submit tickets, and there's no phone number.
    • Chaotic Entropy@feddit.ukEnglish
      221·
      1 year ago

      What are you talking about? You can just @ Elon on X Formerly Twitter and he’ll sick his blinkered fans on you.

      • prole@sh.itjust.worksEnglish
        9·
        1 year ago

        Just make sure you’ve paid for a blue check, and have at least a couple months history of posting stupid conservative memes.

    • Rakonat@lemmy.worldEnglish
      12·
      1 year ago

      Im still amazed daily when I see people complaining that a rich kid with money pushed a half baked product to market with no plans for sustainability and then people are shocked when stuff breaks, doesn’t work or decays into obsolescence months after its launch.

  • Dr. Dabbles@lemmy.worldEnglish
    663·
    1 year ago

    Early on, Starlink support posted a recommendation to customers- Reopen old support tickets, because they’ll get the highest priority. That and the insane variability of service quality made me instantly cancel the service I got from them FOR FREE. Unless you live where you can’t get any other service, DO NOT pay Starlink. It’s a standard Musk venture where customers are treated like they’re scumbags for expecting the bare minimum, and they change the prices and rules on a whim.

  • qupada@kbin.social
    602·
    1 year ago

    You just know that if they did have a support email address, it’d just reply with “💩”.

    • Railcar8095@lemm.eeEnglish
      1·
      1 year ago

      I heard on BBC now they answer with something like “we are very busy right now, will answer when we have time”

    • Lichtblitz@discuss.tchncs.deEnglish
      3·
      1 year ago

      FAQs are just a format of writing. They are usually what developers/managers want to communicate and not necessarily what happens in support.

  • Optional@lemmy.worldEnglish
    311·
    1 year ago

    The “secret sauce” is this: Phone Support is Really Fucking Expensive - even when it’s outsourced overseas - like, easily half the cost of running a business. Good phone support. Which is why it’s so hard to find.

    Jackass CEOs come in, cut phone support first thing and “save” the company millions. Druggie narcissist billionaire CEOs never intended to provide it in the first place.

  • cosmicrookie@lemmy.worldEnglish
    266·
    1 year ago

    FAQ is one of the most annoying things ever invented. Besides trying to find a way to contact a company.

    • EarMaster@lemmy.worldEnglish
      3·
      1 year ago

      I recently called a support hotline (after reading the FAQ) and they had a complex Dial-X-If-You-Have-This-Problem structure which on every end just had a person reading the FAQ entries. There was no way to reach an actual person…

  • AutoTL;DR@lemmings.worldBEnglish
    7·
    1 year ago

    This is the best summary I could come up with:

    Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts.

    Starlink’s account-recovery page that allows users to request password resets with an email address or phone number hasn’t been working for them.

    “When I try to reset my password via the email option, I get the error ‘User not found,’” we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name.

    When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link.

    "I installed our Starlink two days ago, and received the email this afternoon that my account had been reset and that a refund was on the way.

    Some people had Starlink dish shipments in transit when the account-reset email arrived and were concerned about whether they would be able to activate service.

    The original article contains 493 words, the summary contains 155 words. Saved 69%. I’m a bot and I’m open source!