They also have different processes. Each report would start as a support request that goes through some customer care department or even call center first, that will triage the issue with some knowledge base or decision tree. So before a meaningful report makes it way to a department that can actually deal with it, a dozen other people are involved first.
Yes. Not just AAA. Online commenters seem to believe that bugs don’t get fixed because developers aren’t aware of them. That’s almost never the reason. Finding bugs is easy. Fixing them is the difficult part. And time spent fixing bugs is time not spent developing new features.
Unfortunately, AAA devs usually already have such a backlog of bug reports that they won’t consider this an advantage
They also have different processes. Each report would start as a support request that goes through some customer care department or even call center first, that will triage the issue with some knowledge base or decision tree. So before a meaningful report makes it way to a department that can actually deal with it, a dozen other people are involved first.
Yes. Not just AAA. Online commenters seem to believe that bugs don’t get fixed because developers aren’t aware of them. That’s almost never the reason. Finding bugs is easy. Fixing them is the difficult part. And time spent fixing bugs is time not spent developing new features.