I did some part time IT at my last job. IT really ruins your respect for people and faith in humanity. There were so many tickets we got that were just “I got this error message I didn’t read”.
Hell, for a few months there was a bug in our ERP’s clock in system. The client’s time would desync from the server’s time (don’t know why the system didn’t just treat the server time as authoritative), so we added a message when that happened “Please close this program and reopen it, you are not clocked in/out” and it would secretly log the user that didn’t clock in. There was one dude that tried like 5 tikes to clock in on the same machine, another time we could see that he got the message and tried a different computer and then another and another and another before finding one that worked.
No one reads error messages no matter how clear and concise they are. No matter how simple the instructions are.
Yeah man I have mad respect for IT. I’m a developer but my coworker and I also provide support for our application (it’s internal only). I’m always blown away by the stupid tickets that web developers themselves open — like bro you couldn’t bother to open the developer tools in the browser to see the network response or JavaScript exception or whatever??
I’m a software developer, though one of my minors in college was IT so I didn’t mind doing IT work, but man. I am at my current job writing tools for internal use, and most of the questions I get asked are just thing’s I literally wrote in the documentation.
A few weeks ago I got a meeting invite asking how to enable some feature, it was literally described on a step by step instruction in the documentation that is supplied along side the tool. I am getting pretty miffed about needing to read to my coworkers
Ok sure but having your solution to the problem require a user to use a mouse and keyboard instead of their normal interaction of “tap badge to kiosk” is pretty shit.
I did some part time IT at my last job. IT really ruins your respect for people and faith in humanity. There were so many tickets we got that were just “I got this error message I didn’t read”.
Hell, for a few months there was a bug in our ERP’s clock in system. The client’s time would desync from the server’s time (don’t know why the system didn’t just treat the server time as authoritative), so we added a message when that happened “Please close this program and reopen it, you are not clocked in/out” and it would secretly log the user that didn’t clock in. There was one dude that tried like 5 tikes to clock in on the same machine, another time we could see that he got the message and tried a different computer and then another and another and another before finding one that worked.
No one reads error messages no matter how clear and concise they are. No matter how simple the instructions are.
Yeah man I have mad respect for IT. I’m a developer but my coworker and I also provide support for our application (it’s internal only). I’m always blown away by the stupid tickets that web developers themselves open — like bro you couldn’t bother to open the developer tools in the browser to see the network response or JavaScript exception or whatever??
I’m a software developer, though one of my minors in college was IT so I didn’t mind doing IT work, but man. I am at my current job writing tools for internal use, and most of the questions I get asked are just thing’s I literally wrote in the documentation.
A few weeks ago I got a meeting invite asking how to enable some feature, it was literally described on a step by step instruction in the documentation that is supplied along side the tool. I am getting pretty miffed about needing to read to my coworkers
Ok sure but having your solution to the problem require a user to use a mouse and keyboard instead of their normal interaction of “tap badge to kiosk” is pretty shit.