That’s a good point. I’ve never participated in that so it didn’t really factor into my opinion of them. In every way I’ve interacted with the company they have been excellent.
I like them because they make niche products that may not have mainstream appeal, but that their customers love (steam link, steam controller, valve index, steam deck). They have excellent customer support and always do more than they have to:
My GF lost the power adapter to her steam link and asked how to buy a new one, they just sent her an entire replacement device since they were stopping production anyway
One of my Index lighthouses died and I had bought it used from a guy since they didn’t sell them in my country yet. No questions, they sent me a new one
When they were releasing Half Life Alex they just checked if you’d ever had an index connected to your PC and if so they gave you a copy. No asking for proof of purchase or redeeming codes that expire.
I could go on, but yeah to me they are pushing Linux forward, making hardware that excites me, have reasonable prices, and great service. So I like them.
Valve popularised lootboxes and allowed gambling with marketplace items for quite a along time. Doesn’t sound very consumer first to me.
That’s a good point. I’ve never participated in that so it didn’t really factor into my opinion of them. In every way I’ve interacted with the company they have been excellent.
I like them because they make niche products that may not have mainstream appeal, but that their customers love (steam link, steam controller, valve index, steam deck). They have excellent customer support and always do more than they have to:
I could go on, but yeah to me they are pushing Linux forward, making hardware that excites me, have reasonable prices, and great service. So I like them.