• WashedOver@lemmy.ca
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    30 days ago

    I’m speaking to #2 in the article and how some of differences in communication styles in my workplace that caused fiction between millennials and older Gen’s especially those in industry not sittings at laptops or into IM or facetime.

    They are usually doing sales on the road or building things in their shops. The customer service team gets frustrated they can’t get instant answers by email but they won’t try other methods of reaching the customer. Phone is what I choose as it is the one thing we all have versus are they using and actually checking, texts, whatsapp, Telegram, signal, FB Messenger, Kik, snap, facetime, zoom, teams, google meet, twitter, Etc.

    As old as phone is, it’s something that will cut through those other questions. So it’s not always generational it can be situational too.

    • givesomefucks@lemmy.world
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      30 days ago

      #2 in the article

      This part?

      A 2022 article from Harvard Law School explains that Gen Z workers entered the workforce during the pandemic. This generation began their careers when it was acceptable to send a quick text — something they are very comfortable with — instead of having a team meeting. They missed office facetime at a crucial point in their career development. This potentially created a gap in their learning and left them unprepared for industries where meetings, presentations and in-depth collaboration are the norm.

      The problem arises when workplaces expect Gen Z to conform without offering any middle ground. This communication gap can easily lead to misunderstandings, mistakes or even the appearance that these workers are not engaged — when in reality, they are just using different methods to communicate.

      That explicitly states over and over the issue is “face to face” and not phone calls?

      If you’re still confused you might want to ask someone else, maybe I’m not explaining this well but I have zero idea how to make it any simpler.

      • WashedOver@lemmy.ca
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        30 days ago

        Simpler is not the solution. I can’t help your confusion or with being hung up on phones versus face to face versus many other types of communication. Sharing my experiences over differences I’ve witnessed and navigated is just that, sharing.