I’ve worked in a supermarket for most of my adulthood. I can confirm that nobody likes the self checkouts. Least of all the staff. We’re supposed to be in eight places at once, monitoring for compliance, preventing shrinkage, helping with the exceptions. But the people using the checkouts haven’t been trained to, they’re customers, they don’t know what they’re doing, so they’re going to compound it by making mistakes too.
When I started out, you had to be specifically till-trained to operate a checkout. Now they throw people on self checkout duty with no training and say “figure it out”. Customers hate it. We hate it. Store management had the bright idea of putting someone on “receipt checking” duty which went down about as well as you’d expect.
I said just put them on a till.
They laughed and said I “don’t get it”.
What is it?!
I like it for other customers too.
Nothing is worse than standing in line behind someone who is talking the ear off a cashier while you’re waiting to get your shit and get the fuck on with your day. Or them taking forever counting change or dealing with their obnoxious children or taking forever grabbing their shit and getting the fuck on.
I never have to worry about that with self checkout. Especially since the lines are usually set up in a way that everyone waits for a self checkout to open than having a single line for each checkout. I suppose the fix for my secondary issue would be to do that for human cashiers too. Just one line waiting for any register to open up.