A wheelchair user said she was left waiting for hours in a Travelodge café because staff failed to book her into an accessible hotel room.

Bethany Handley, 24, said staff told her “it doesn’t matter” when she explained she could not access the toilet in a regular room.

After becoming unwell she was forced to rest on the cafe’s sofa at the hotel in Farringdon, London, before her mum found her somewhere else to stay.