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The original was posted on /r/tifu by /u/Proof_Bug_8733 on 2024-09-15 23:04:29+00:00.

I (18m) work as a pizza delivery driver, and we use the store’s delivery app for tracking, payments, etc. Most of the orders we get are pre-paid in the app, so we just give the pizza to the customer and leave. Customers have the option to select cash on delivery, which makes it the driver’s responsibility to collect the cash when they deliver the pizza.

Well, yesterday I got a cash delivery. I’m usually pretty good with remembering things like that, and the customers have always had the cash ready in the past. This time the customer did not have the cash in their hand, in fact I don’t even remember which delivery was the cash order, because they literally acted like they had paid for it already.

If you didn’t know, when a driver forgets to collect cash on a delivery, they have to pay for it. The store does not cover it. This order was $37, which was more than the tips I collected all day. The amount was deducted from my pay.

What do you guys think? Is the customer in the wrong for letting me walk away? or is this one completely on me for not remembering that the order was cash?

TLDR; I forgot to get cash from a customer on a pizza delivery, and I had to pay $37 for the order.